Sales persistence and strategy
Getting knocked on the door once is easy to handle. Getting knocked every 2 weeks is another story. Here's why it keeps happening and how to handle it.
Reps are often assigned the same territory repeatedly. They're knocking your block, then the next block, then circling back. Since you didn't answer last time (or said 'not now'), your address goes back into the list for the next round.
You may see different reps because multiple organizations work in the same territory simultaneously. Each organization has their own team visiting the same streets. From your perspective it looks like the same 'fiber company' won't leave you alone — but it's actually different businesses.
From a sales management perspective, 'I'm not interested' often gets recorded as 'maybe later.' Unless a rep logs your address as a hard opt-out, it stays in the rotation. Saying 'please note that I'm not interested and don't want further visits' explicitly is more likely to result in removal.
Ask the rep for their company name and note it. Put a 'No Soliciting' sign on your door (this gives legal standing in most jurisdictions). Call the carrier's main line and request your address be placed on a do-not-contact list. If a rep violates your explicit no-contact request, report it to the carrier.
A new rep calling with 'we just launched a new promotion' is sometimes genuinely worth 2 minutes of your time even if you've turned it down before. Carrier promotions do change, and what wasn't worth it 6 months ago might be compelling today.
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