Setup timeline and process
Before committing to a switch, most people want to know: how disruptive is the installation? The answer depends on whether fiber infrastructure is already at your property and what type of installation is needed.
Aerial installation: fiber drops from a utility pole to your home — typically faster, 2–3 hours. Underground installation: fiber is run through conduit under your yard — can take a full day or require a separate burial crew visit after the initial hookup.
The technician will locate the fiber termination point at your home, run a cable to an interior mounting location (usually a utility closet or exterior wall), install an Optical Network Terminal (ONT), connect your router or gateway, and test speeds before leaving.
Yes. At least an adult (18+) must be present for the full installation. The tech needs access to your home for interior work and may need to drill a small hole for the cable entry point if one doesn't exist.
After signing up, installation is typically scheduled 3–14 days out depending on technician availability in your area. Door-to-door reps can often schedule your appointment on the spot and give you a specific window.
Clear access to your utility closet or modem location. Know where you want the ONT/gateway placed. Have your account number ready. Plan to be home for the full appointment window — most providers give a 2–4 hour window, though actual installations often run shorter.
Enter your address and a local specialist will confirm availability and walk you through your options — no obligation.
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